Shipping policy

Introduction:

At Urban Room Australia Pty Ltd, trading as Bureau Booths, we understand that the delivery of our products is as crucial as the quality of the products themselves. Due to the bespoke and large nature of our booths, shipping arrangements require personalized attention to ensure your order arrives safely and efficiently at its destination. This policy outlines the processes and considerations for shipping our products to you.

Order Processing:

  • Once your order is placed, our team will reach out to you within 48 hours to discuss and arrange the shipping details based on the specifics of your order, including size, customization, and delivery location.
  • The processing time for orders can vary depending on the product's complexity and current order volume. An estimated timeline will be provided during our initial shipping consultation.

Shipping Arrangements:

  • All shipping arrangements are made on a case-by-case basis to ensure the most efficient delivery method for your particular order and location.
  • We partner with a variety of trusted freight and courier services, specializing in handling large and sensitive items, to offer flexibility in delivery options.

Shipping Costs:

  • Due to the variable nature of our products and the vast differences in delivery locations, shipping costs cannot be standardized. Costs will be calculated based on the dimensions, weight of the order, and the delivery address.
  • A detailed quote for shipping will be provided after the initial consultation. This quote will include all necessary shipping costs, with no hidden fees.

Delivery Timeline:

  • Delivery timelines vary based on the order size, customization level, and delivery location. An estimated delivery date will be provided during the shipping arrangement process.
  • We strive to meet these timelines; however, please note that they are estimates. Factors such as production delays or shipping provider delays can affect delivery dates.

Receiving Your Order:

  • Prior to delivery, our team will contact you to confirm delivery details and ensure you are prepared to receive your order.
  • Due to the size and nature of our products, we recommend having appropriate space and personnel available to receive and install the booths.
  • Upon arrival, please inspect your order for any damage that may have occurred during shipping. In the unlikely event of damage, please report it to our team immediately for assistance.

International Shipping:

  • International shipping is available and will be handled on an individual basis to address the complexities of international logistics, customs, and import taxes.
  • Our team will provide all necessary documentation and support to facilitate international deliveries, including customs clearance and compliance with local regulations.

Contact and Support:

  • Our dedicated customer service team is here to assist you with any questions or concerns regarding your order and shipping arrangements.
  • Contact us at [Contact Information] for support.

Conclusion:

Urban Room Australia Pty Ltd, trading as Bureau Booths, is committed to delivering your order with care and efficiency. We appreciate your business and look forward to providing you with a seamless delivery experience.