Refund policy

Refunds and Returns:

  • Change of Mind: Please note that we do not offer refunds or accept returns for changes of mind. Each booth is made to order, considering the specific requirements and preferences of our clients.
  • Product Issues: In the rare event that a product arrives damaged or with a manufacturing fault, we commit to addressing and resolving these issues in line with our warranty terms. Customers are encouraged to inspect their booths upon delivery and contact us immediately if there are any concerns.

Warranty and Repairs:

  • Urban Room Australia Pty Ltd provides a comprehensive warranty for all our products, covering any manufacturing defects or issues arising from the quality of workmanship. The specific terms and duration of the warranty will be provided at the time of purchase.
  • Should your booth experience any problems that fall under our warranty, we offer repair services to rectify the issue promptly and efficiently. Please contact our customer service team to arrange an assessment and necessary repairs.

Facilitating Resale for Unwanted Booths:

  • We understand that circumstances change, and there may come a time when you no longer need your booth. While we do not offer buy-backs or refunds for unwanted booths, we are committed to assisting you in finding a new owner for your booth.
  • Our team can help facilitate the resale of your booth by listing it on our platform and sharing the details with potential buyers within our network. Please contact us to discuss how we can assist in the resale process.

Contact and Support:

  • For any inquiries regarding our Refund and Return Policy, warranty details, repair services, or assistance in reselling your booth, please contact our dedicated customer service team.
  • We are here to support you and ensure your experience with Bureau Booths is positive and satisfactory.

Our Refund and Return Policy is designed to ensure your satisfaction while respecting your rights under the Australian Consumer Law. If any product is faulty, not fit for its intended use, or differs significantly from its description or sample, you are entitled to a repair, replacement, or refund under the mandatory consumer guarantees. We commit to resolving any issues in compliance with the ACL and ensuring our policies reflect your rights to clear remedies for any issues encountered.